Niagara Peninsula Energy Inc. (NPEI) has received reports that they have been targeted by another scam. Customers received a phone call that had an automated message, in one case named "Jessica," representing themselves as an employee of the Ontario Rebate Program offering a COVID-19 Rebate. The call attempts to confirm the person's address and make an appointment to visit their home. Please be ad...

Please be advised that the Niagara Peninsula Energy Inc. office will be closed on Thursday, July 1, 2021 for Canada Day. We will reopen on Friday, July 2 at 8:30 a.m. We apologize for any inconvenience.

It's officially summer! Manage your energy-usage during these hot summer months by practicing the helpful energy-saving tips below. Summer Energy Saving Tips If you are still on Time-of-Use pricing, keep an eye on the schedule. Try and keep from running your larger appliances like dryers and ovens during “on-peak’ times. If you run a ceiling fan at the same time as your air condi...

Niagara Peninsula Energy Inc. has been notified by customers of flickering power and momentary outages in the Victoria Avenue, Epworth Circle and River Road areas in Niagara Falls. The cause of these momentary outages is often an "auto-recloser." Like a circuit breaker in your house, there are circuit breakers at our transformer stations. Unlike your household however, an auto-recloser occur...

Niagara Peninsula Energy Inc. (NPEI) has received reports that some customers have been contacted by a person representing themselves as an employee from Hydro One. Customers were told they were to go to a gas station to pay a fee immediately. Please be advised that THIS IS A SCAM and this is not Niagara Peninsula Energy Inc. or Hydro One. Below is some helpful information...

If you have received a bill insert regarding Customer Choice and are interested in making the switch from Time-of-Use Pricing to Tiered pricing, we can help! Beginning last year, residential and small business customers who currently pay Time-of-Use (TOU) electricity rates are able to choose a rate plan that best suits their lifestyle and household energy needs by giving them the option of s...

Today the Ontario Energy Board (OEB) announced new, lower electricity prices for households and small businesses, effective May 1, 2021, under the Regulated Price Plan (RPP). The summer Time-of-Use (TOU) hours, and the summer Tier threshold for residential customers, will also come into effect May 1, 2021. Typical residential customer bills to be held stable The Government is also decreasing th...

The following document discloses the system-wide electricity supply mix data for 2020. As per Ontario Regulation 416/99 made under the Ontario Energy Board Act, and the Ontario Energy Board’s Directive, this information is required to be disclosed to Ontario consumers. Please click here to view the 2020 Electricy Supply Mix

Please be advised that Niagara Peninsula Energy is continuing to process delayed billings. As a result, some customers may receive two bills within a short time period. The first bill with a due date of March 19th is the delayed bill and the second bill received with a due date of April 1st is the regular scheduled bill. Interest will only be charged on an overdue balance and not a balance fo...

As you begin planning your project, it's important to consider the electrical work needed to complete the work safely, from start to finish. A licensed electrician can advise you with your electrical plan. Once you have a plan, let us know if an adjustment to your electrical service is needed by completing a Service Request Application form. The form can be used when requesting a new service...